Givaudan has announced that it has selected Esker, a global cloud platform and player in AI-driven process automation solutions for finance and customer service functions, to automate its accounts payable (AP) and order management activities.
Givaudan sought an automation solution that could meet its current needs and scale alongside its growing portfolio, as it works to become a Certified B Corporation. Givaudan initially engaged Esker to address order entry inefficiencies, and after seeing a positive improvement on order processing time, the company also looked to Esker for its AP needs. By eliminating the need for manual data entry through automation, Esker’s solutions will support Givaudan in improving operational efficiency while allowing staff to focus on building and nurturing customer relationships.
Givaudan is currently rolling out Esker’s AI-driven accounts payable and order management solutions to its teams worldwide. With shared services centers in Kuala Lumpur, Buenos Aires and Budapest, Givaudan is continually growing and needed to maximize its capabilities on a global scale.
Jan-Willem Scheele, Solution Expert, Customer Care and Demand Planning Service manager at Givaudan, said, “Adopting best-in-class technology is paramount in driving our forward-thinking methodology and providing an unmatched customer experience, which is the foundation of everything we do at Givaudan. Even in today’s unique circumstances, and with newly distributed and remote workforces, our standard for quality work and quick turnaround is unwavering. We look to Esker as a trusted provider to improve and scale our operations with its turnkey and reliable solutions.”